Scheduler and Office Administrator
To apply for the Scheduler & Office Administrator role please email your cv to email@example.com
As the role of an office administrator you will provide a flexible, confidential, and efficient secretarial administrative service to company management by undertaking a wide range of complex tasks and responsibilities within the office environment. Recording of documents and meetings, with a keen eye, for attention to detail.
Within this role further as our office Administrator, you must ensure smooth running of the office. You will be responsible for managing day to day calls and enquiries, logging and recording new sales enquires, inputting and submitting accurate data to many company documents and operational tools whilst providing support with any ad-hoc administration/office duties. The candidate must hit the ground running; you must have excellent IT skills and can prioritise your own workload and work to tight deadlines.
For the Scheduler part of the role, you will be able to demonstrate detailed planning and organising of company works, using the expected company financial model, whilst monitoring works from the initial customer work order, right through to the ‘end of the job’ sign off. Accurately, to the point of obsession with logging any extras and variances, to the original works or orders. Working in a pressurised environment requiring tact, judgment, and discretion in handling internal and external business interests. You must have an excellent telephone manner, communications & organisational skills. The ideal candidate will have experience with SOR (Schedule of Rates) coding systems to enable the finance model to be strictly followed, within the Property Maintenance / Housing sector. Whilst transferring any skills and identifying best practices, from previous employment to utilise within our business.
Calculate job values from customer work orders.
Plan works to be completed before deadlines/due dates.
Plan works under the company finance model i.e. minimum costs per team or project.
Log & record individual job extras or variances to the original work order.
Gain agreement with written confirmation / email for the extras or variance(s) to the original work order, directly from the customer or requestee/instructor.
Monitoring individual jobs and gaining updates from our teams to relay to company departmental Manager.
Providing management and key customers with accurate job completion and daily end of shift reports.
Follow up when and where necessary to ensure correct invoicing per job.
Monitoring and management of multiple inboxes and responding accordingly.
Administration of company documents and tools such as Updating attendance register, training matrix.
Logging and processing new sales enquiries to relevant platforms or department.
Uploading and responding to items that are to be sold on company selling platforms.
Answer & Document Telephone Enquiries.
Organise, monitor and where possible, proactively improve existing filing system.
Advise Management of any critical business queries or issues.
Spreadsheet Generating and Analysis
Successfully and consistently hit deadlines.
Any Ad Hoc Administrative duties.
Ideal Applicants must have:
Excellent Telephone Etiquette.
Must be able to Multitask. Regularly stop current job to respond to another more urgent.
Excellent IT skills and use of Excel, Word, PowerPoint & 365.
Excellent communication and organisational skills, both written and verbal.
Experience within sales role previously.
You will be reporting to the departmental lead which is the Office Manager.
Salary: £21-23K dependant on experience.
Office Hours: 9am-5pm, Monday to Friday.